Privacy policy

This Privacy Policy describes how 8MSolar LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store, or otherwise communicate with us (collectively, the "Services"). "You" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses below, we may use information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Information we collect directly from you

• Contact details including your name, address, phone number and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us.

Some features may require you to provide certain information. You may elect not to provide it, but doing so may prevent you from using those features.

Information we collect about your usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies. Usage Data may include device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information we obtain from third parties

• Companies who support our Site and Services, such as our e-commerce platform.
• Our payment processors, who collect payment information (bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
• Analytics and advertising partners, who may collect information through pixels, web beacons, software developer kits, third-party libraries and cookies when you visit our Site, open or click on our emails, or interact with our advertisements.

How we use your personal information

• Providing products and services. To process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges or other transactions, manage your account, arrange shipping and facilitate returns and exchanges.
• Marketing and advertising. To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
• Security and fraud prevention. To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials safe — if you believe your account has been compromised, contact us immediately.
• Communicating with you and service improvement. To provide customer support and improve our Services.

Cookies

Like many websites, we use cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the Services. We may also permit third parties and service providers to use cookies on our Site to better tailor services, products and advertising.

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Removing or blocking cookies can negatively impact your experience and may cause some features to work incorrectly. Our website also recognizes the Global Privacy Control (GPC) signal; if you notify us of your preference through GPC, we will treat it as a valid request to opt out of sharing / targeted advertising for that browser or device. Other than GPC, we do not recognize other "Do Not Track" signals.

How we disclose personal information

• With vendors or other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, who will use your information in accordance with their own privacy notices.
• When you direct, request or otherwise consent to disclosure to third parties, such as to ship you products.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas and search warrants), to enforce applicable terms, and to protect or defend the Services, our rights and the rights of others.

Over the preceding 12 months we have disclosed identifiers, California Customer Records categories, commercial information, internet or other similar network activity, and geolocation data to vendors and service providers, business and marketing partners, and affiliates for the purposes set out above. We have "sold" and "shared" (as those terms are defined in applicable law) identifiers, commercial information and Usage Data with business and marketing partners for advertising and marketing purposes. We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

User generated content

The Services may enable you to post product reviews and other user-generated content. Content posted to public areas will be public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.

Third party websites and links

Our Site may link to websites operated by third parties. If you follow links to sites not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. Parents or guardians may contact us to request deletion. We do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit; we recommend you do not use insecure channels to communicate sensitive or confidential information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right to access / know the personal information we hold about you and how we use and share it.
• Right to delete personal information we maintain about you.
• Right to correct inaccurate personal information.
• Right of portability — to receive a copy of your information or have it transferred.
• Restriction of processing — to ask us to stop or restrict processing.
• Withdrawal of consent where we rely on consent.
• Appeal our decision if we decline to process your request.
• Managing communication preferences — opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional emails about your account or orders.

We will not discriminate against you for exercising these rights. We may need to verify your identity before responding, and authorized agents must provide proof they act on your behalf.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal or to lodge a complaint with your local data protection authority.

International users

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, call (919) 948-6474, email sales@8msolar.com, or write to us at 8MSolar LLC, 5112 Departure Drive, Raleigh, NC 27616, United States. See also our Terms of Service.