Refund and returns policy

To start the returns process, contact 8MSolar LLC at sales@8msolar.com. Please let the team know what your issue is in as much detail as possible, and provide images and video so our team can provide a solution as quickly as possible. Once received we will begin building out the details of your request. If you have received the wrong item and need an exchange, contact customer service at the same address.

New and unused product

• Must be within 14 days of delivery for a refund (if past 14 days, store credit only)
• Must have all accessories, box and checklist
• Subject to up to a 40% restocking fee
• Customers will be provided with an RMA label; shipping cost will be taken from the total refund

Returns on used and installed product

All requests for return on used and installed products begin with technical support troubleshooting. This process must be completed before an RMA is approved. Contact our technical support team at sales@8msolar.com to begin a ticket. The unit must be fully functioning and have all original accessories and packaging, and will be subject to further inspection to ensure it is working and in resalable condition.

• Must be within 30 days of delivery
• Subject to up to a 40% restocking fee
• Must have all accessories, box and checklist
• Customers will be provided with an RMA label; shipping cost will be taken from the total refund

All returns may be subject to a restocking fee of up to 40% of the original invoice.

8MSolar LLC reserves the right to charge a chargeback fee in the case of a chargeback that was sided with the merchant. This amount will not exceed 20% of the order value.

International returns

Any customer that lives outside of the continental US is considered international at this time, including Alaska, Hawaii and US Territories. Returns for these customers are more difficult for larger items and may require special handling. 8MSolar LLC will not be responsible for any additional charges for these special circumstances. If it is deemed that a product is DOA, defective from the manufacturer, or mishandled by 8MSolar LLC, we will work with the customer on making the situation right.

Parcel items that can be returned via USPS, UPS, or FedEx ground are easiest to handle. Larger and heavier items that need to be returned via freight may only be returned through FedEx freight at this time. 8MSolar LLC is not responsible for any brokerage fees, customs, and duties on any orders, including replacement and warranty orders. Items sent back without an RMA acceptance status will not be accepted.

Questions

You can always contact us for any return questions at sales@8msolar.com or call (919) 948-6474.